Frequently Asked Questions
Where can I buy Banded Together?
Banded Together pieces are exclusively available at our banded-together.com store and cannot be purchased anywhere else.
How do I contact you?
Send us an email to firstname.lastname@example.org and we will get back to you as soon as possible. We work business hours from Melbourne, Australia and respond to all international enquiries as soon as possible. Please note that we may be in a different time zone which can sometimes cause a slight delay.
How do I work out my size?
The beauty of each and every one of us is that we all have different shapes and sizes. Please consider our measurement guide and your individual body type when choosing your size.
Also, it helps to refer to the individual product pages for more detailed fit notes on each style. If you are still unsure email us at email@example.com, we help women every day work out what is best for them.
What currency do you charge?
We set our prices in Australian Dollars and this is what we charge however you can choose to convert prices into different currencies.
Your choice will be stored in a cookie and remain on the site for subsequent visits. All currencies are refreshed twice a day based on the rates at XE.com.
What Payment methods do you accept?
We accept Visa, MasterCard and American Express
Free shipping within Australia on all orders over $300 AUD and reduced express rate shipping ($35 AUD) for International orders over $400 AUD. If you are in Melbourne, Australia we also have a free click and collect option at the checkout.
How long will it take for my order to arrive?
Australian domestic orders usually take 1-3 days. If your item is on preorder please check delivery in the product description. During the COVID-19 pandemic we have removed our free standard shipping for International Delivery as most postage services are currently not efficiently deliverying if at all. As speed of delivery is a priority we have partnered with DHL express for International deliveries to get your order to you as quickly as possible.
Preorder Shipping Procedure
We provide an approximate delivery week for pre-orders. Please note that this is an indication only and whilst we aim to deliver on schedule we are not responsible or liable for any delays that may occur from time to time. We accept no fault or liability for any losses you may incur due to a delay. If you have any further questions regarding shipping please contact firstname.lastname@example.org
Are there duties to pay on top of my international order?
Regulations for import duties and taxes applied to international purchases made online vary from country to country. Banded Together does not cover any duties and taxes which may be applied to your order by your local government. Any duties payable are separate to your order amount and payable directly by the customer. Please contact your local customs offices for more information.
When calculating your order value to local currency, please remember that all our prices are charged in Australian Dollars. Our website offers a currency converter to help you.
Can I track my order?
We will send you an email that will help you track your order after has been despatched.
Can I return/exchange my order?
Online purchases paid by credit card through Shopify payments (our credit card facility) can be exchanged or refunded for change of mind unless on sale. Face mask purchases are final for hygenic reasons.
If you prefer to use our Afterpay payment facility or purchase any item with a discount and change your mind after receiving the items, we can happily exchange but cannot refund purchases.
We will also happily exchange but not refund your purchase when a sale discount code is used unless it is a new subscriber or birthday code in which case we will both exchange and/or refund your purchase.
If you have purchased in our studio store and not online, we accept exchanges for change of mind on full price items but do not refund. If you would prefer to wait for an item we also issue credit notes.
Returns and exchanges must meet conditions mentioned below.
Do I pay return shipping?
The shipping cost of returning item(s) to the warehouse for an exchange or refund, is not covered or reimbursed by us. However, if you request an exchange, we will arrange free shipping of the new item to you. To make returns super easy we can also send you an easy return label for the cost of $10 (Australian returns only). Please email us to arrange this option. Alternatively if you choose your own return method, we recommend using a registered post service to return goods, and keeping a record of the tracking details.
Please email email@example.com so we can allocate a Returns Authorisation (RA) number for you and a return shipping label. Once the items have been received, you will either receive your new item (for exchanges) or full refund. Banded Together cannot be held liable for the loss of garments being returned.
What if my item arrives faulty or damaged?
All our items are thoroughly checked and we strive to ensure that they are sold to you with the highest standard and quality. However, if you do have a concern, please contact us at firstname.lastname@example.org so we can review the matter.
Returns and exchanges must meet these conditions:
Returns must be made within 10 days of receiving the item. The items must be in original condition, unused and with the original packaging and tags attached. Items that are not in the original condition will not be accepted. This includes perfume scents and stains. We do not accept returns or exchanges on sale/reduced items.
Caring for Silk
How do you launder silk?
We recommend dry cleaning to keep the garment as new for longer. If you do prefer washing then please hand wash with cold water and a delicate PH neutral soap. Machine washing is possible (see our garment care section) but not preferred. Never tumble dry, bleach or use fabric softener. Silk will appear more sandwashed over time if you choose to wash it with water. A light steam can be applied after every wear to refresh the fabric so laundering is not necessary each and every time its worn. Please note that like cotton, wool, denims and other natural fibres you can excpect 2-5% shrinkage after laundering your garment for the first time. All our fabrics have been properly pre-shrunk and tested for both washing and dry cleaning and have been shown not to shrink more than 2-5% if handled as advised. Our garment care section can help you further.
Silk is a delicate fabric so take care when wearing it.
Do not scratch the silk with sharp objects such as jewellery as these can create pulls in the fabric. We pride ourselves with the silk we use, our crepe de chine is the quality used by couture houses. Our prints are all exclusive to us and printed in small batches. Slight irregularities in the fabric are part of its natural character.
Only one discount/promotional code can be used at a time.