Frequently Asked Questions

Where can I buy Banded Together?

Banded Together pieces are exclusively available at our banded-together.com store and cannot be purchased anywhere else. 

How do I contact you?

Send us an email to hello@banded-together.com and we will get back to you as soon as possible. We work business hours from Melbourne, Australia and respond to all international enquiries as soon as possible. Please note that we may be in a different time zone which can sometimes cause a slight delay.

Sizing

How do I work out my size?
The beauty of each and every one of us is that we all have different shapes and sizes. Please consider our measurement guide and your individual body type when choosing your size.

Also, it helps to refer to the individual product pages for more detailed fit notes on each style. If you are still unsure email us at hello@banded-together.com, we help women every day work out what is best for them.

Currency

What currency do you charge?
We set our prices in Australian Dollars and this is what we charge however you can choose to convert prices into different currencies.

Your choice will be stored in a cookie and remain on the site for subsequent visits. All currencies are refreshed twice a day based on the rates at XE.com.
What Payment methods do you accept?
We accept Visa, MasterCard and American Express

Shipping

Free shipping within Australia on all orders over $150 AUD and free standard shipping for international orders over $300 AUD.

Australian deliveries below $150 AUD incur a flat rate $10 shipping fee. International orders below $300 AUD incur a flat rate shipping charge of $25.

How long will it take for my order to arrive?
Australian domestic orders usually take 1-3 days. International orders are sent with either DHL ecommerce or registered Australia Post and take bewteen 5-16 days depending on the location. If your location is slightly remote it may take a few more days but we will inform you if this is the case. If you are an International customer and would prefer VIP courier delivery please email us and we can organise DHL express for you at a minimal additional cost.(dependant on location)

Are there duties to pay on top of my international order?
Regulations for import duties and taxes applied to international purchases made online vary from country to country. Banded Together does not cover any duties and taxes which may be applied to your order by your local government. Any duties payable are separate to your order amount and payable directly by the customer. Please contact your local customs offices for more information. 
When calculating your order value to local currency, please remember that all our prices are charged in Australian Dollars. Our website offers a currency converter to help you.  

Can I track my order?
We will send you an email that will help you track your order after has been despatched.

Free* Returns/Exchanges

Can I return/exchange my order?
We accept returns and exchanges to our head office in Melbourne. Purchases paid by credit card through Shopify payments (our credit card facility) can be exchanged or refunded for change of mind. If you prefer to use our Afterpay payment facility and change your mind after receiving the items, we can happily exchange but cannot refund purchases. Returns and exchanges must meet conditions mentioned below.

Do I pay return shipping?
We do offer one free return shipping on all full priced Australian purchases over $150 that are paid via Shopify payments (not purchases made with Afterpay). For other Australian returns we can send you an easy return label for the cost of $10. An invoice will be sent to you to pay for the return shipping label and once it is paid we will organise the label and the courier to pick up the goods. Alternatively if you choose your own return method, we recommend using a registered post service to return goods, and keeping a record of the tracking details.

How do I request a return or exchange?
Please email hello@banded-together.com so we can allocate a Returns Authorisation (RA) number for you and a return shipping label. Once the items have been received, you will either receive your new item (for exchanges) or full refund. Banded Together cannot be held liable for the loss of garments being returned.

What if my item arrives faulty or damaged?
All our items are thoroughly checked and we strive to ensure that they are sold to you with the highest standard and quality. However, if you do have a concern, please contact us at hello@banded-together.com so we can review the matter.

Returns and exchanges must meet these conditions:
Returns must be made within 7 days of receiving the item. The items must be in original condition, unused and with the original packaging and tags attached. Items that are not in the original condition will not be accepted. This includes perfume scents and stains.

Caring for Silk

How do you launder silk?
We recommend dry cleaning to keep the garment as new for longer. If you do prefer washing then please only hand wash with cold water and a delicate soap. Never tumble dry, bleach or use fabric softener. Silk will appear more sandwashed over time if you choose to wash it with water. A light steam can be applied after every wear to refresh the fabric so laundering is not necessary each and every time its worn.


Silk is a delicate fabric so take care when wearing it.
Do not scratch the silk with sharp objects such as jewellery as these can create pulls in the fabric. We pride ourselves with the silk we use, our crepe de chine is the quality used by couture houses. Our prints are all exclusive to us and printed in small batches. Slight irregularities in the fabric are part of its natural character.