Frequently Asked Questions
Where can I buy Banded Together?
Banded Together pieces are exclusively available at our banded-together.com store and cannot be purchased anywhere else.
How do I contact you?
Send us an email to email@example.com and we will get back to you as soon as possible. We work business hours from Melbourne, Australia and respond to all international enquiries as soon as possible. Please note that we may be in a different time zone which can sometimes cause a slight delay.
What currency do you charge?
We set our prices in Australian Dollars and this is what we charge however you can choose to convert prices into different currencies.
Your choice will be stored in a cookie and remain on the site for subsequent visits. All currencies are refreshed twice a day based on the rates at XE.com.
What Payment methods do you accept?
We accept Visa, MasterCard and American Express
Free shipping within Australia on all orders and free standard shipping for international orders over $300aud.
Please ensure your delivery address is attended during business hours to ensure you are able to accept delivery of your package.
How long will it take for my order to arrive?
We need 1-2 days to pack your order. Australian domestic orders usually take 1-3 days. International orders are sent with DHL ecommerce and take bewteen 5-16 days depending on the location. If your location is slightly remote it may take a few more days but we will inform you if this is the case. Sometimes there are occasional courier and custom delays which may also affect your delivery time frame. If you need the delivery for a specific date, please email us and we will try our best to get it to you sooner.
Where do you ship to?
We ship internationally and offer flat shipping fees for all deliveries (see above).
Are there duties to pay on top of my order?
Regulations for import duties and taxes applied to international purchases made online vary from country to country. Banded Together does not cover any duties and taxes which may be applied to your order by your local government. Any duties payable are seperate to your order amount and payable directly by the customer. Please contact your local customs offices for more information.
When calculating your order value to local currency, please remember that all our prices are charged in Australian Dollars. Our website offers a currency converter to help you.
Can I track my order?
We will send you an email that will help you track your order after has been despatched. If you would like any further information please contact us at firstname.lastname@example.org
Can I return/exchange my order?
We accept returns and exchanges to our head office in Melbourne. Purchased paid by credit card through Shopify payments (our credit card facility) can be exchanged or refunded for change of mind (excluding our original shipping costs). If you prefer to use our Afterpay payment facility and change your mind after recieving the items, we can happily exchange but cannot refund purchases. Returns and exchanges must meet our full requirements. If you wish to make a return/exchange it must be made within 7 days of receiving the item. Please send a photo of the return postage as proof of the shipping date. The items must be in original condition with the original packaging and tags attached. Items that are not in the original condition will not be accepted. This includes items with perfume scents and stains.
How do I request a return or exchange?
Please email email@example.com so we can allocate a Returns Authorisation (RA) number for you. (Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.) Once the items have been received, you will either receive your new item (for exchanges) or full refund (*see policy above). Please allow up to 14 days for the refund to appear on your original payment method. Banded Together cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
What if my item arrives faulty or damaged?
All our items are thoroughly checked and we strive to ensure that they are sold to you with the highest standard and quality. However, if you do have a concern, please contact us at firstname.lastname@example.org so we can review the matter.