Returns and Exchanges


  1. Returns and exchanges must be processed through our portal or in-store. Items sent directly to us without using the portal will not be accepted. 
  2. All returns, exchanges, or claim of faults must be made within 7 days of receipt.
  3. Click the button below and follow the steps for approval and detailed instructions.
  4. Choose the return option that applies to your location.

Lodge a return

Return Guidelines 

Australian Returns

  • A $25 AUD processing fee applies to all returns and exchanges. This fee covers processing, restocking, and return shipping to our warehouse. Purchase a return and print a prepaid label through our portal. 
  • You may drop your parcel off at any Australia Post office or post box.
  • Where a return or exchange cannot be processed through the portal, a $15 AUD manual processing fee will apply.

USA Returns

  • USA customers can purchase and print a FedEx return label for $35 USD through our portal.
  • Drop your parcel off at your nearest FedEx drop-off location.
  • The current 10% tariffs is included in the product price. Please note that the tariff portion of your order is non-refundable. You may refer to our Terms and Conditions for more information or request assistance at hello@banded-together.com.

Other Countries

  • Visit our Return Portal to lodge your return.
  • Send your parcel back to us using your own registered, trackable postage service. Detailed instructions will be provided during the return process on the portal.
  • Keep your tracking information safe, as we cannot issue refunds or credits for packages that fail to arrive at our warehouse.

Important Information

  • Please allow up to 5 business days after delivery for your return to be processed.

Returns Policy

Full-Price Purchases

  • Items can be returned or exchanged within 7 days of receiving your order, provided they are unused and in their original condition (with garment tags or packaging intact).
  • Refunds are available for purchases made via credit card.
  • Earrings cannot be returned or exchanged for hygienic reasons.

Afterpay, Promotional Code Purchases and Automated Promotional Discounts such as $100 off new season

  • We’ll happily exchange or issue a credit note but cannot offer refunds. Different rules apply for items on seasonal edit sales - see below. 
  • Items on seasonal edit sales can be exchanged for size or other items in the the same edit/sale. Credit notes will not be issued for these. 

Studio Store Purchases

  • We offer exchanges only or a credit note for change-of-mind returns on full-price items.

Final Sale Items (Online and In-Store)

  • Items purchased during clearance events (e.g., Midseason Sale, Holiday Sale, End of Season Sale, Boxing Day, Warehouse Sale) are final sale and cannot be returned or exchanged.

Damaged or Faulty Items

  • If your item arrives damaged or faulty, let us know via the return process within 7 days of receipt so we can review the issue. We’ll work to resolve the matter as quickly as possible.

Policy on Subsequent Returns

  • Our return policy is limited to a single transaction per order. If a customer chooses to exchange an item, the replacement item sent is deemed the final fulfillment of the original purchase. No further returns, refunds, or exchanges will be authorized for the replacement item or any other items associated with that specific order number.

Need Help?

For any questions, email us at hello@banded-together.com.

Lodge a return 

 

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